Connectivity
- wired – running cables, testing drops, switches, routers
- wireless (WiFi) – routers, access points, testing availability, wireless security
- Internet connectivity – DSL, cable, fiber, WiMax, satellite

Edge Services
- firewall setup and configuration
- intrusion detection
- usage monitoring, content filtering
- Quality of Service (QoS), guaranteed bandwidth for specific applications
- Virtual Private Networks (VPNs) – between offices, for mobile / remote / at-home users

Monitoring and Maintenance
- network monitoring – servers, workstations, network components, connectivity
- patch management
- log management and monitoring
- pro-active (instead of re-active) approach

Communications Infrastructure
- corporate e-mail with integrated anti-spam and anti-virus
- web-mail – accessible from any Internet connection
- fax management – incoming faxes routed via e-mail, outgoing faxes sent from workstations via fax server
- IP-based phone solutions – VoIP, routing voice traffic between branch offices, IVR and PBX solutions, voicemail, follow-me services

Hardware and Software Management
- sourcing and purchasing of hardware and software
- sourcing and purchasing of peripherals, accessories, and consumables
- hardware and software inventory

User Management
- directory services
- authentication, permissions structure, password policies
- security audit

Power Management
- UPS / battery backup on key equipment
- surge protection
- monitoring – up-time / down-time / battery life

Archival and Backup Strategy
- automated backups to secure, offsite location
- maintain multiple historical revisions
- data is accessible from anywhere (with proper login/password)

Disaster Planning and Recovery
- data availability
- alternate emergency work locations, work-from-home arrangements
- redundant data centers

Building Security
- video surveillance – wired and wireless
- access control systems – swipe cards, fingerprints, proximity cards